Log A Maintenance Issue

Welcome to Alwyne Estates’ Property Management portal. Here you can log your property maintenance requests and our team will endeavour to respond as soon as possible.

Email your maintenance issue here


With all cases we require landlord approval prior to a maintenance job being processed. This may take up to five working days from when you log a request, therefore please take this into consideration.

Once your landlord approves the job request, a quote will be obtained from our suppliers, in most cases this may require a home visit. In some cases more than one quote is required and it may take up to five working days for the landlord to give approval to proceed. Once approved your maintenance issue will be categorised as priority status below and dealt with accordingly.

Where the issue is caused by the actions or inactions of the tenant, they may be expected to pay the cost of any associated invoices.

Please also note that if your property has a garden, you are responsible for the maintenance.

High Priority: 24 – 48 hours

  • Substantial water leaks
  • Security issue
  • Broken window/glass
  • Locked out
  • Boiler issue- No Heating
  • Boiler issue- No hot water
  • Gas leak
  • Power cut

Medium Priority: 4 – 5 Working Days

  • Blocked drain
  • Damp
  • Faulty electrical fixtures
  • Faulty equipment
  • Faulty plumbing issues
  • Communal door
  • Pest control

Low Priority: 10-15 Working Days

  • Internal refurbishment
  • Lightbulb – fluorescent tube & fluorescent plugin bulbs

For more information contact the Property Management Team.

If you suspect a gas leak please contact the following helpline:

National Grid Gas Emergencies – 0800 111 999 (This is a 24-hour emergency line)

Please go to the National Grid website for further details.

If the issue is due to the negligence of the tenant then the charge will be the responsibility of the tenant.

Emergency Numbers

Alwyne Emergency Number 07770933361 Please text detailed message of emergency.

Gas Engineer I Plumber: James Noone 07768 891 442

Gas Boiler Engineer: N4 Gas 07957 270496

Roofer: Thomas Gorham 07526 661 140

Electrician: Louis Leon 07831 216304

Roofer: Mick – Moriarty Roofing 07778 161141

Pest Control: Big Cats 07703608165

Emergency Locksmiths

Locksmith: George 07810781247

Locksmith: John - A to Zee Lock and Key 02075619405

Locksmith: Speedy Locksmiths 07931090990

Locksmith: Buckenhams 07532 148 784

In the event that you are locked out of your property and require a member of Alwyne Estates to attend and gain access outside of general office hours you will be charged £80.