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Tel: 0207 354 6221  |  Email:

Tel: 0207 354 6221   |  Email:

If your emergency is out of office hours (9am - 6pm weekdays and 10am - 4pm Saturdays) please email which is available to contact at all times. This will alert our team who can react quickly and efficiently.  If for any reason you do not receive a reply, please contact the suitable tradesman directly from the list below. Please note that using unauthorised trades will be at your own expense.
There is a call out charge of £100 if a member of our team is required to attend and arrange key access during out of office hours. 

With any issue we require landlord approval prior to a maintenance job being processed, this may take up to five working days from when you log a request. Once your landlord approves the job request, a quote (occasionally more than one) will be obtained from the appropriate supplier/contractor, in most cases this may require a home visit. Once approved, your maintenance issue will be categorised within the priority status outlined below and dealt with accordingly.

Where the issue is caused by the action or inaction of the tenant, they may be expected to cover the cost of any associated invoices.

High Priority: 24 - 48 hours

  • Substantial water leaks
  • Security issue
  • Broken window/glass
  • Locked out
  • Boiler issue- No Heating
  • Boiler issue- No hot water
  • Gas leak
  • Power cut

Medium Priority: 4 - 5 Working Days

  • Blocked drain
  • Damp
  • Faulty electrical fixtures
  • Faulty equipment
  • Faulty plumbing issues
  • Communal door
  • Pest control

Low Priority: 10-15 Working Days

  • Internal refurbishment
  • Lightbulb fluorescent tube & fluorescent plugin bulbs

For more information contact the Property Management Team.
If you suspect a gas leak please contact the following helpline:
National Grid Gas Emergencies 0800 111 999 (This is a 24-hour emergency line)
Please go to the National Grid website for further details.
If the issue is due to the negligence of the tenant then the charge will be the responsibility of the tenant.
UK Power Network - power cut relating issues 0800 31 63 105 or 105 
Please go to UK Power Network for more information.

Emergency Numbers

Alwyne Email your maintenance issue here
There is a call out charge of £100 if a member of our team is required to attend and arrange key access during out of office hours.

Gas Engineer / Plumber: James Noone 07768 891 442
Gas Engineer / Plumber: Loucas 07944 068515

Gas Boiler Engineer: N4 Gas 07957 270496

RooferDarren 07432 471328
Roofer: Thomas Gorham 07526 661 140

Electrician: Louis Leon 07831 216304
Electrician: Peter N4 Electrical 079089 21001
Electrician: Miri - Electricians 4 London 07581 458497

Pest Control: Jerome 07830 832210

Locksmith: North London Locksmiths 02088006041
Leave a message and someone from North London Locksmith will come back to you.
Locksmith: George 07810781247
Locksmith: John - A to Zee Lock and Key 02075619405