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If your emergency is out of office hours please email at all times. This alerts our team who can react immediately on the trades listed below once authorized. If for some reason you do not get a reply please contact the below trades direct. Please be aware using unauthorized trades will be at your own risk financially.
With all cases we require landlord approval prior to a maintenance job being processed. This may take up to five working days from when you log a request, therefore please take this into consideration.
Once your landlord approves the job request, a quote will be obtained from our suppliers, in most cases this may require a home visit. In some cases more than one quote is required and it may take up to five working days for the landlord to give approval to proceed. Once approved your maintenance issue will be categorised as priority status below and dealt with accordingly.
Where the issue is caused by the actions or inaction of the tenant, they may be expected to pay the cost of any associated invoices.
Please also note that if your property has a garden, you are responsible for the maintenance.

High Priority: 24 - 48 hours

  • Substantial water leaks
  • Security issue
  • Broken window/glass
  • Locked out
  • Boiler issue- No Heating
  • Boiler issue- No hot water
  • Gas leak
  • Power cut

Medium Priority: 4 - 5 Working Days

  • Blocked drain
  • Damp
  • Faulty electrical fixtures
  • Faulty equipment
  • Faulty plumbing issues
  • Communal door
  • Pest control

Low Priority: 10-15 Working Days

  • Internal refurbishment
  • Lightbulb fluorescent tube & fluorescent plugin bulbs

For more information contact the Property Management Team.
If you suspect a gas leak please contact the following helpline:
National Grid Gas Emergencies 0800 111 999 (This is a 24-hour emergency line)
Please go to the National Grid website for further details.
If the issue is due to the negligence of the tenant then the charge will be the responsibility of the tenant.
UK Power Network - power cut relating issues 0800 31 63 105 or 105 
Please go to UK Power Network for more information.

Emergency Numbers

Alwyne Email your maintenance issue here
There is a call out charge of £100 if a member of our team is required to attend and arrange key access during out of office hours.

Gas Engineer I Plumber: James Noone 07768 891 442
Gas Engineer I Plumber: Loucas 07944 068515

Gas Boiler Engineer: N4 Gas 07957 270496
RooferDarren 07432 471328
Roofer: Thomas Gorham 07526 661 140
Electrician: Louis Leon 07831 216304
Electrician: Peter N4 Electrical 079089 21001
Electrician: Miri - Electricians 4 London 07581 458497
Pest Control: Jerome 07830 832210
Emergency Locksmiths
Locksmith: North London Locksmiths 02088006041
Leave a message and someone from North London Locksmith will come back to you.
Locksmith: George 07810781247
Locksmith: John - A to Zee Lock and Key 02075619405